FREQUENTLY ASKED QUESTIONS
The Ins And Outs of How We Do Business
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What cleaning services do you offer?
We offer a range of cleaning services, including regular residential cleaning, deep cleaning, commercial cleaning, end of tenancy cleaning, indoor window cleaning, and maid services.
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How much does your cleaning service cost?
Our prices start at £18 per hour but vary depending on the type and frequency of service you require. Please contact us to discuss your specific needs and receive a personalized quote.
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Do you provide cleaning supplies and equipment?
For an additional cost we bring our own cleaning supplies and equipment. However, if you have specific products you prefer us to use, we are happy to accommodate your requests.
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How do I schedule a cleaning appointment?
You can schedule a cleaning appointment by calling us or filling out our online booking form. We will work with you to find a date and time that fits your schedule.
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How often can you clean my home or office?
We can clean your home or office on a weekly, bi-weekly, monthly, or one-time basis, depending on your needs.
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Are your cleaning technicians trained and insured?
Yes, all of our cleaning technicians are trained, experienced, and insured.
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Do I need to be home during the cleaning service?
No, you do not need to be home during the cleaning service. However, we do ask that you provide us with access to your property and any specific instructions before we begin.
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Can I reschedule or cancel my cleaning appointment?
Yes, you can reschedule or cancel your cleaning appointment with advance notice. Please let us know as soon as possible so we can adjust our schedule accordingly.
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What happens if something is damaged during the cleaning service?
We take great care in cleaning your property and minimizing the risk of damage. However, in the rare event that something is damaged, we are insured and will work with you to resolve the issue.
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Do you offer green cleaning options?
Yes, we offer eco-friendly cleaning options upon request. We use environmentally safe and non-toxic cleaning products to ensure a healthy and sustainable cleaning experience.
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Can I request additional cleaning tasks during my appointment?
Yes, you can request additional cleaning tasks, but please note that there may be an additional charge for certain services.
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How long does a typical cleaning appointment take?
The length of a cleaning appointment depends on the size of your property and the type of cleaning service you require. We will provide you with an estimated time frame when we discuss your specific needs.
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Do I need to provide parking for your cleaning technicians?
If parking is not available on-site, please let us know in advance so we can make arrangements for parking near your property. There may be additional charges if we need to pay for parking.
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Are you available for emergency cleaning services?
Yes, we offer emergency cleaning services for situations such as water damage, fire damage, and other urgent cleaning needs.
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How do I pay for the cleaning service?
We accept payment by bank transfer, credit card and Paypal. Payment is due before any cleaning can begin.
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
Payment for services is required at the time of booking. We accept credit card, cash or Paypal.
Cancellation Policy
If you need to cancel or reschedule we need at least 48 hours notice to be able to give a full refund.
Satisfaction Guarantee
If you are not satisfyed with our service we will do our utmost to make things right and work closely with you to ensure you leave happy.